Very very very bad service at Samsung online store with pre orders

Ever ordered yourself something upon it's announcement date on pre order from samsung?

Wow, i ordered my galaxy buds 4 pro's on the 26th of Feb 2026 barely 24 hours after theird announcement. My order was confirmed and it says scheduled shipping 6th March.

Today it the 9th March and i have not yet gotten my earbuds eventho other people including my friend got his last week Friday on the 6th.

I spoke to a David on the samsung store chat on Friday and he told me to expect my order latest Monday 9th.

This morning again i spoke to another employee at samsung online chat and she told me that, no my order is still in "processing" and i can't track my order yet as the waybill nr has not even been created yet as the package is **** knows where. ( David **** to me on the chat apparently and should have told me about stock shortages or something)

Now i am being told to wait and it can take weeks but less than a month??????

I paid in full for my pre order and my confirmation states that it would have been shipped on Friday and it hasn't been logged even ye while others have gotten their orders already?

What was the point of pre ordering the things to get them earlier if in 2 days from now i could just go into a cell atore and buy them???

This is very frustrating, especially when an employee lies to you saying your order is within the time frame for delivery latest on Monday ( David's words)