LM
Leona M
1 reviews | Active since Dec 2015
15 Dec 2020, 12:20
Very very poor service
Dear Samsung The Grove Mall. Your service is too bad. I have paid for my fridge to be fixed on the 5th of December 2020. Today is the 10th day and nothing has been done. You don't communicate with me unless i call or walk in to your offices and promise me lies that you will send your Technician "tomorrow that never comes". A fridge is an essential, and you took our money giving us false hope. I am very disappointed with your service. You dont even bother to reply my mails.
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Samsung South Africa's replyOfficial
15 Dec 2020, 12:33Good Morning Leona,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply15 Dec 2020, 12:33
Official
Good Morning Leona,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM