Very Very Poor and Unproffesional ServiceResponse

Issue still unresolved since original post on the 2nd September 2015. I was called by reps from Technifix post my discussions with a rep from Samsung, and was assured someone would call me to book another appointment/visit. Still waiting ...... and in the meantime the freezer has now broken and forced to use the fridge section only. Emailed everyone last week and NO response as yet. .....what to do .....Sad ...Very sad.<br> ___<br> I bought an expensive Samsung refrigerator from Makro in January this year and soon afterwards, problems developed with the water filter. I have been trying since early this year to get Samsung to sort this out but they have failed hopelessly.<br> <br> It has been a frustrating experience with very poor responses and failed integrity. It is shocking that such a big and prominent company with an highly assumed reputation can deliver such poor service.<br> <br> I have lost hope in the product and support and would not choose or recommend any Samsung product going forward.