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Thulile S
1 reviews | Active since Nov 2020
23 Aug 2022, 11:04
very very disappointed
I bought a Samsung smart tv 58 inch last year which is no longer working now and they keep promising to send a technician since the 8th August to this day nothing has happened , i followed up last week spoke to refiloe who promised to follow up with technicians and get back to me but hasn't called either. i called again today only to e told they will try and speed up the process and clearly there is something wrong with their 58 inch smart tv's as my colleague has the same tv and also not working and he is waiting for technicians as well to come and fix their TV.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 Aug 2022, 11:40Good day, Thulile.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Samsung South Africa's reply23 Aug 2022, 11:40
Official
Good day, Thulile.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
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Thulile S's updateReviewer Update
23 Aug 2022, 12:56I hope this will happen soon
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Thulile S's update23 Aug 2022, 12:56
Reviewer Update
I hope this will happen soon
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Thulile S's updateReviewer Update
25 Aug 2022, 14:15i am disguised at your service . I am never buying your products . you are worst business that i have ever have to deal with.... what must i do with this Tv that's in my house not working what do you want me to do? since you can't send a technician to deal this and is over a moth now
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Thulile S's update25 Aug 2022, 14:15
Reviewer Update
i am disguised at your service . I am never buying your products . you are worst business that i have ever have to deal with.... what must i do with this Tv that's in my house not working what do you want me to do? since you can't send a technician to deal this and is over a moth now