AS
Antoinette S
1 reviews | Active since Mar 2021
06 Mar 2021, 20:53
VERY VERY BAD SERVICE SAMSUNG SOUTH AFRICA
VERY VERY BAD SERVICE!!!!!! from Samsung. Pre ordered my S21 Ultra at Telkom on 14 Jan 2021. Received my phone on 29 Jan 2021. Claimed my free gifts the sameday 29 Jan 2021. After several calls and emails to Samsung I received my free gifts after almost 5 week on 4 March 2021. Until today I have not received my R1000 voucher. No reply on any of my emails send to *** or *** My order number:: ***VX0X4
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Samsung South Africa's replyOfficial
06 Mar 2021, 20:56Good evening Juandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply06 Mar 2021, 20:56
Official
Good evening Juandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS