VB
Valerie B
1 reviews | Active since Mar 2025
04 Mar 2025, 14:20
Very, very bad service and I'm extremely unhappy.
I have place an order for a samsung galaxy watch ultra on the 18th of February which was scheduled for delivery on the 21st I haven't received anything up until the 24th February I called samsung and was told that they don't have the black color in stock and that I have to wait, I told the consultant that they can send me the white color provided that it's send to me asap. She told me more than a week ago she's escalated the matter to her manager. Since I haven't heard from her and I canceled order requesting a refund. Samung have not acknowledged my email regarding the cancelation it's almost 2 weeks now I'm still waiting.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
04 Mar 2025, 14:22Good day Valerie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply04 Mar 2025, 14:22
Official
Good day Valerie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
VB
Valerie B's updateReviewer Update
04 Mar 2025, 14:38I hope this matter will be resolved as soon as possible. I have called again now and the consultant i have spoken to his name is Zunaid. Another consultant i have spoken to on the 24th February is called Boitumelo. I can't remember the 3rd consultants name i have spoken to on the 27th February.
I need this matter resolved I have been waiting for a response from samsung for acknowledgement but no reply. I have sent my banking details as requested for the refund.
I need this matter resolved I have been waiting for a response from samsung for acknowledgement but no reply. I have sent my banking details as requested for the refund.
VB
Valerie B's update04 Mar 2025, 14:38
Reviewer Update
I hope this matter will be resolved as soon as possible. I have called again now and the consultant i have spoken to his name is Zunaid. Another consultant i have spoken to on the 24th February is called Boitumelo. I can't remember the 3rd consultants name i have spoken to on the 27th February.
I need this matter resolved I have been waiting for a response from samsung for acknowledgement but no reply. I have sent my banking details as requested for the refund.
I need this matter resolved I have been waiting for a response from samsung for acknowledgement but no reply. I have sent my banking details as requested for the refund.