very very bad service

<p>i complained about my fridge on the 19/12/2016 to Samsung contact Centre. They gave me a reference number ********** 130 and was given, a service order number ********** 522, and was told the a Samsung repair agent will contact me, i had to contact the agent myself instead of the agent contacting me.He told me he will come out to repair the fridge on Tuesday. he only came on Thursday late afternoon didn’t even attempt to repair the fridge, he said to my wife that he couldn’t do anything because the fridge was not defrosted and left. i than phoned the call Samsung call Centre and spoke to Nqobile who promised the fridge will be repaired before the end of the week i am still waiting . i got a call from Samsung (Nqobile).She has now promised to replace my fridge by next week or the coming week</p> <p>I am very disappointed with Samsung service</p> <p> </p> <p> </p>