NF
Nasreen F

1 reviews | Active since Jan 2015

29 Aug 2019, 13:47

Very unhappy customer

I am extremely unhappy with the side by side Samsung fridge we bought 6 years ago. We had the fridge for 3 years then the motor gave in, luckily for us we had an extended warranty so they could replace the motor. The weekend our fridge stopped working again and I was forced to dispose most of goods that was inside the freezer and fridge. Our fridge is now out of guarantee and was told by our insurance that we need to pay an excess of R1660 so that they can fix the fridge. How can a fairly new fridge give you so much problems within a space of 6 years. I am extremely unhappy with the fridge we bought, it seems like the fridge itself could be problematic. I am concerned that in the next two to three years the fridge will stop working again. This fridge is unreliable and is just costing us money. I went back to Game to inform them about the problem and I was told the fridge is out of warranty and we need to fix it yourself. I will never ever buy a Samsung fridge ever again, extremely unhappy with the Samsung product.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply29 Aug 2019, 13:49
Official
Good day Nasreen

 

We are sorry to hear about your experience.

 

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

 

Kind regards,

The SamsungSA Team:^Nasreen  

Samsung South Africa
Samsung South Africa's reply29 Aug 2019, 16:50
Official
Good day Nasreen

Herewith your reference number:  
  
***

SamsungSA:^LZ