rM
rosinah M
1 reviews | Active since May 2016
02 Nov 2022, 20:59
Very unhappy customer
Bought a sumsung washing machine on the 11 Octber 2022. Not happy with the product and it is a mission to return it back. Am ask questions like how often do you service your machine for a machine that has less than one month. The other one said they will have to order parts for the machine. Now why will I want to repair a machine that was bought 11 October 2022. I just want my money back and am being send from pilar to post. Today was told that they cant reach their service provider. Really dont understand. I just want my money back.
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Replies (2)
Samsung South Africa's replyOfficial
03 Nov 2022, 08:00Good day, Rosinah.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Samsung South Africa's reply03 Nov 2022, 08:00
Official
Good day, Rosinah.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^JL
rM
rosinah M's updateReviewer Update
09 Nov 2022, 15:58Can samsung send me another link and we do a video call recording again to prove the theory that the technician wrote on their technical report... Even though samsung has the two videos that were recorded by both the technician and the lady from the call center. And they are refusing to look at those two videos
rM
rosinah M's update09 Nov 2022, 15:58
Reviewer Update
Can samsung send me another link and we do a video call recording again to prove the theory that the technician wrote on their technical report... Even though samsung has the two videos that were recorded by both the technician and the lady from the call center. And they are refusing to look at those two videos