1 reviews | Active since Sept 2017
Very Unhappy client - Samsung Head office Mobile Warrantee repair!!!!
Poor service from Samsung head office. I handed my device in with Tronic Tech Bloemfontein 22.04.2020 during lockdown level 5. Reason, phone overheat and turn off and did not want to turn on again. and then also fixing the previous problem, 2nd simcard holder not working after motherboard was replaced under warrantee with Direct Printerparts.. previous time i reported this after 1st repair, i told Samsung HQ i will rather take the phone into another repairer. Which i now did. i knew there will be a delay during lockdown, as samsung only started sending parts to agents beginning of May. The complaint is not against your repairer that has the phone currently. Its samsung, Tech is trying to write the 2nd simcard holder, errors being given, is not a problem on his side, but rather samsung, they not fixing this and at the end of the day, i've been without my phone for 2 months now. which is ridiculous
The phone was still within the 1st couple of months after i've upgraded, when it started giving problems.
so if the problem with the 2nd simcard holder can not be fixed, you need to supply me with a new phone under warrantee. i'm not prepared to wait another week for any feedback from Samsung head office on fixing the problem for errors given ......
Elmarie
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
i received my phone back from Tronic Tech Bloemfontein today. I wish to thank Gerry the techinician for his excellent customer service. The motherboard replacement was faulty, he received a second motherboard from Samsung, which worked fine, when writing the 2nd sim card holder. thank you.
i received my phone back from Tronic Tech Bloemfontein today. I wish to thank Gerry the techinician for his excellent customer service. The motherboard replacement was faulty, he received a second motherboard from Samsung, which worked fine, when writing the 2nd sim card holder. thank you.