BM
Busisiwe M
1 reviews | Active since Nov 2024
05 Nov 2024, 13:18
Very unhappy client.
Samsung is the worst company ever......., false advertising, worst service can't deliver, unprofessional. I have waited long enough for their feedback which I'm still waiting for till this date. I entered in to a contract with a Samsung A55 and I have a trail of emails for the "gift claim" of a watch and earbuds. They told me I had to send all documents requested which I did but noting till now .. I called them multiple time for them to assist did they no they didn't they keep telling me to send an email to ***. contacted them on all platforms email phoned, all with zero result. So It is fair enough to state that Samsung is the worst I wouldn't advice people to buy it......
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
05 Nov 2024, 13:20Good day Busisiwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply05 Nov 2024, 13:20
Official
Good day Busisiwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
BM
Busisiwe M's updateReviewer Update
07 Nov 2024, 13:02Wow! Samsung is one hell of a company that really doesn't care about their clients at all, cause how many of us complaining about the same on a daily bases but we receive this automated message and no help. They said me an email saying they tried contacting me but were... this is extremely exhausting cause it seems as if clients made up the promotion for themselves kanti no we didn't that's what they sold us but now its a problem. SAMSANG CAN YOU PLEASE TAKE US SERIOUSLY......
BM
Busisiwe M's update07 Nov 2024, 13:02
Reviewer Update
Wow! Samsung is one hell of a company that really doesn't care about their clients at all, cause how many of us complaining about the same on a daily bases but we receive this automated message and no help. They said me an email saying they tried contacting me but were... this is extremely exhausting cause it seems as if clients made up the promotion for themselves kanti no we didn't that's what they sold us but now its a problem. SAMSANG CAN YOU PLEASE TAKE US SERIOUSLY......