1 reviews | Active since Nov 2020
Very slow Samsung appliance service
On 21st Jan 2026 I reported my SA. Samsung fridge /freezer was dead. After using my electrical Engineering skills to check power and cord, then the fuse on the main control board. The fuse was blown, indicating a serious fault with a fan motor or compressor. I immediately reported it to the Western Cape appliance service centre (SSS), obtained a job number, paid R500 deposit and sent proof of payment. No one responded, so I went to Cavendish Samsung distributor for assistance. After 10 minutes on my phone to the service centre I was told someone would call me back, which has still not happened. We have other Samsung appliances, TV, washing machine and phone and now are very concerned about the brand service. My reference for this morning's call is : *** for job 53881
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM