NM
Neville M
1 reviews | Active since Dec 2009
20 Mar 2023, 13:03
Very Poor Unprofessional Service
I am so tired of chasing the the staff at the Samsung online Store regarding failed vouchers and out of stock items,
They are non-responsive via. email interaction and when you get them on the phone, we get told that the emails go to another department and told that they will check and get back to me.
This is the 3rd week now and nowhere near to a solution.
I have asked for my queries to get escalated, but NO sign yet of anything happening.
Just got Galaxy S23 Ultra recently ... Very Very disappointed with the local service ...
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Replies (1)
Samsung South Africa's replyOfficial
20 Mar 2023, 13:04Good day Neville
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Mar 2023, 13:04
Official
Good day Neville
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM