Very poor technical/repair support from staff.

Samsung store at the Mall of Africa has one of the worse technical/repair departments i have ever came across. I took my samsung watch gear S2 in to replace the battery. I had no problem with the delays due to ordering and the pandemic. I was patient for a month, its been almost 3 now. I have to constantly phone them to get a update. The guys is never at work he does not return my calls. There was an issue with an update after the battery replacement they had to send it away, fine i get that. But the fact that have to constantly phone to get an update is ridicules. Its not like im phoning everyday but i call they either say he's not there or the issue is not sorted or what ever. But my problem is they dont let you know. Tell me its unfixable and give me my money back.