1 reviews | Active since Jan 2020
Very poor service from the call centre to the technicians
The service that we are receiving from Samsung is very poor my washing is giving the same problem as it did few months ago I have am not sure that they even fixed the problem the first time because now I am back where it all started and my warranty is expiring on May this nevertheless the support we get from the people is also poor because they lie to us if they would have been honest from the start this would never have happened now the person I spoke to is also lying with and she don't even give you a chance to speak besides it takes Samsung 7 days to get a technician to fix the problem not even to mention they don't even apologize for their lies and I'm sure 5 months down the line I'm still going to sit with the same problem
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM