Very Poor Service

On Wednesday 3 April I reported my faulty TV, ref# ********** 058, by Thursday morning no one had called me. Thursday afternoon I called your service centre and was told that the Samsung nominated agent, Rockers Electronics did not do house calls. Now bear in mind this is a 65’ inch TV that I cant transport. I was given a new refrence# ********** 561 and told that City Spares will attend this fault. Low and behold this morning I called your service centre only to be told that City Spares are not equipped to work on Qled 65’ tv’s. Now your team is scrambling to get an agent from Mokopane, 50km away that only comes to Polokwane on Thursdays. Really? In the mean time I’m sitting with a 65’ ornament staring blankly at me.