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braam.vandervyver braam.vandervyver

1 reviews | Active since Dec 2016

19 Dec 2016, 19:24

Very poor service

<p>Although heavily branded as a Samsung outlet, this premises hosts several suppliers of mobile products.</p> <p>A number of clueless, rude assistants represent Samsung. My wife who handed in her phone for repairs was promised that the phone will be ready in 4-6 working days. In the end she waited more than a month. The assistants blamed the agency wo which the repairs were outsourced and the agency blamed the assistants for giving incorrect information. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Dec 2016, 08:50
Official

Hi Braam


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team