EF
Elandre F
1 reviews | Active since Oct 2014
30 Jul 2024, 20:52
Very poor and unprofessional service
I bought a TV online, asked to cancel the order, been waiting over a week for confirmation of refund. Not received any communication after 4 formal communication attempts. Keep on saying they are escalating the matter with no action. Stay clear.
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Replies (1)
Samsung South Africa's replyOfficial
31 Jul 2024, 07:47Good day Elandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply31 Jul 2024, 07:47
Official
Good day Elandre,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM