KJ
Kyle J
1 reviews | Active since Jun 2013
28 Mar 2025, 21:39
Very expensive broken product
Last week I ordered a Samsung FreeStyle 2 Projector, I ordered it online from Samsung's online South African store. It arrived today, the box had been opened with the charger missing, never the less I tried to connect 3 different usb c cables none of which worked as the projector is completely unresponsive and useless. The projector seems broken, the box opened and the power cable missing. I didn't buy from Takealot as I saw a review with a person having the same issue, box open, cable missing. I specifically ordered from Samsung direct in an attempt to avoid this but it seems this is how Samsung delivers their products. I paid R9999 for a box of **** from Samsung.
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Replies (2)
Samsung South Africa's replyOfficial
28 Mar 2025, 21:49Good day Kyle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Mar 2025, 21:49
Official
Good day Kyle
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
KJ
Kyle J's updateReviewer Update
16 May 2025, 09:34Thank you Samsung for replacing the unit, it is working and I have a new projector.
KJ
Kyle J's update16 May 2025, 09:34
Reviewer Update
Thank you Samsung for replacing the unit, it is working and I have a new projector.