JM
Janine M
1 reviews | Active since Sept 2021
23 May 2024, 15:20
Very every poor service
I have requested for my phone number to be changes weeks ago already. It's still not done. I am tired of begging and talking to live char agents that's also not helpful.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 May 2024, 15:28Good day Janine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply23 May 2024, 15:28
Official
Good day Janine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
JM
Janine M's updateReviewer Update
23 May 2024, 17:01Well I hope it will be asap. Like I have been explaining to every consultant I am losing business, I can't access my files anything that I need. I waited patiently for the 2 weeks to past for it to change. But still with no success.
I hope you can rectify thus problem at the earliest possible time.
Regards
I hope you can rectify thus problem at the earliest possible time.
Regards
JM
Janine M's update23 May 2024, 17:01
Reviewer Update
Well I hope it will be asap. Like I have been explaining to every consultant I am losing business, I can't access my files anything that I need. I waited patiently for the 2 weeks to past for it to change. But still with no success.
I hope you can rectify thus problem at the earliest possible time.
Regards
I hope you can rectify thus problem at the earliest possible time.
Regards