JG
Johan G

1 reviews | Active since Oct 2014

06 Feb 2017, 13:46

Very ***** and Dishonest Establishment

<p>I had a faulty Samsung Tablet handed in at Samsung Customer Care Centre. They quoted R4 410.66 to repair the device, stating a faulty Motherboard and Battery as the cause. I spoke to everyone, including the owner of the business and explained that this is impossible, they persisted with their diagnosis! I then asked for just a battery replacement quote and was quoted R2 700 to replace the battery - rediculous! I had to pay a R200 quote rejection fee to get the tablet back. The tablet was then taken directly to Smartlab, which also tested the device and confirmed that only the battery was faulty. They replaced the battery for R1 169.99 and the device has been working perfecty ever since! What a rip-off and dishonest bunch!</p>

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Replies (2)
JG
Johan G's update06 Feb 2017, 13:54
Reviewer Update

Samsung Customer Care Centre

Constantia Park
Cnr 14th Avenue & Hendrik Potgieter
Weltevreden Park, Roodepoort

Tel No: **********

Samsung South Africa
Samsung South Africa's reply07 Feb 2017, 08:23
Official

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team.