Very dissappointed customer

I am immensely disappointed with the service I received at Samsung, Riverhorse Valley, Durban.<br> I had purchased a Samsung tablet a year ago which had given me numerous problems. Recently, the device had a problem charging and I had went to Samsung in order to get it repaired.<br> They quoted me an amount of R3000, claiming that the motherboard of my device had been damaged and would need a replacement, I declined. On receiving that device, I cleaned out the charging port with compressed air, thereafter the device worked properly. The side of the device is plastic, naturally after a year it would not be in pristine condition. Due to the slight damage on the side of my device, they voided my warranty. <br> The staff are *********** and unhelpful. If you truly value your customers, I highly suggest you teach your customer service representatives and store managers how to deal with people. <br> In my opinion, Samsung are attempting to rob people. I have lodged in a complaint to the head office and I am waiting for a reply. <br>