1 reviews | Active since May 2016
VERY DISAPPPOITED IN THIS BRAND AFTER PAYING HEAVY PRICE FOR A FRIDGE!!!
<p> Three years ago i decided to replace my 10yrs old fridge with something modern and I bought a SAMSUNG fridge, 3 years old this year. My Samsung fridge just stopped getting cold even though the light is on, i called the call centre and i was told check the temperature and to switch the fridge off and i did that and the fridge is still dead.</p> <p>I was told to book a service and get a technician to come over and see ehat the problem is however that will cost me R500 and also i wil be charged as the fridge is out of warranty .</p> <p>I have few questions for Samsung:</p> <p>Does the life expectancy of your two years , what about quality ? do you have AFTER SERVICE?</p> <p>Should we pay you to come and check your own product? where is the pride and ownership of your brand in that?</p> <p> </p> <p>what a mistake i did buying this junk of a brand while i should have bought my old brand.</p> <p> </p> <p>VERY DISAPPOINTED INDEED!!!!</p>
Hi Cynthia,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Cynthia,
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Thank you Samsung SA for taking me seriously and assisting me quickly. I was nearly ****** by fly-by-night fridge repairers who told me that to fix my fridge i will have to cough up R3800.
After your technicians got in and assist me, i was told that my fridge is fine the ony thing that need to be replaced is a CPU, the part (cpu) was ordered and replaced and i was only charged R395 to buy the part.
You have saved me a headache and my complaint was handled quickly and professionally.
However my view will not change, i will never buy any samsung appliance. Thank you again hope the fridge will not disappoint me any time soon! :-)
Thank you Samsung SA for taking me seriously and assisting me quickly. I was nearly ****** by fly-by-night fridge repairers who told me that to fix my fridge i will have to cough up R3800.
After your technicians got in and assist me, i was told that my fridge is fine the ony thing that need to be replaced is a CPU, the part (cpu) was ordered and replaced and i was only charged R395 to buy the part.
You have saved me a headache and my complaint was handled quickly and professionally.
However my view will not change, i will never buy any samsung appliance. Thank you again hope the fridge will not disappoint me any time soon! :-)