1 reviews | Active since Apr 2012
VERY DISAPPOINTING - Inferior Quality
<p>For the past 15 years I've been a very loyal brand ambassador for Samsung appliances and electronics.</p> <p>However, as of late I have been extremely disappointed in the quality of the products that have been "pumped out" of the Samsung factories. I understand the need for cutting costs and being competitive but this has gone far enough!!! Samsung quality is definitely not what it used to be, it is inferior.</p> <p>My Samsung microwave purchased 8 years ago was solid and when I had to replace it two months ago the plastic metal looking alternatives were pathetic. However, since I've always believed in the brand I bought it - to my disappointment. </p> <p>In June I purchased side-by-side fridge/freezer and noticed that they are very easily dented - the metal is so thin that even small amounts of pressure on the doors result in ghastly dents. Brand new fridge (RR35H6110SS) door has to be replaced for a minimum of R3000!!!! No other alternatives were offered when I called the service centre. Now we must endure looking at the dents of our new fridges (which were not cheap) until we can replace the doors - if ever!! </p> <p>I'll bet there will be more people that will concur with me on this!</p> <p>Absolutely appalling quality. Very disappointing for a once great brand. My loyalty towards Samsung is no more....</p>
Good day
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Voice of customers division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
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Samsung SA
Good day
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Voice of customers division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
