MV
Muhammad V
1 reviews | Active since May 2021
31 May 2021, 15:27
Very Disappointed with Samsung South Africa
Beware of Samsung when you need your fridge repaired. They subcontract their repair work to a *********** company called Onalds electrical. They come back and forth with different parts which they say is the problem which we paid for. Prior to there arrival, the fridge was in working order with a few issues to be sorted out. After there work, the fridge is not in working order at all. We expect a full refund all what was paid for as well as the call out fee. Will never buy samsung appliances again.
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Replies (1)Samsung South Africa's replyOfficial
31 May 2021, 15:51Good day Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 May 2021, 15:51
Official
Good day Muhammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
