Very disappointed in Samsung | Z3 fold

Good day

My Z3 fold is 8 months old and what started as a white milky line in the fold in the inside of the screen ended up to be a black line and the screen is not responsive. I took the phone to a Samsung dealership who did not even inspect the phone and just said the black line cannot be fixed under warrantee.

I escalated it again and was referred to a 3rd party. The phone was not booked in at all and the response was just that it looked like it fell.

This morning I escalated it again and received the generic response from Samsung again !

Extremely disappointed in Samsung Customer Services I am extremely disappointed in the service I have received from Samsung. I have reported twice that my 8 month old Z 3 Fold that is still under warrantee has a black line in the middle of the fold (which started with a white milky line). I have read various reports of customers complaining about the exact same defect. My phone did not fall ! Even though the screen is not scratched any where - the only small mark is on the cover of the phone they are still saying that my phone fell. I have been a loyal Samsung customer for 25 years and I have NEVER fixed a phone under warrantee even as I look after my goods. Now they want to tell me that my phone fell and they are not prepared to fix the black line NOT CRACK in the middle of the fold. I am going to take this further now as I am not being taken seriously by Samsung Customer Care.

This it totally not acceptable that a phone that costs R30000 + has a defect like this and then Samsung is not willing to fix it under warrantee (even though the phone is still under warrantee)!!

Your urgent response is requested.

Regards

Vanessa Becker