Very BAD unacceptable customer service

<p>I bought a Samsung Tab A 9.7” on the 25th Oct 2016. Due to shortage of stock I only received it on the 28th Oct. The memory card slot was defective and could not close properly so I took it back the very next day. It was assessed by the technician on site and he found the black part of the closing mechanism was too short to fit in the slot perfectly. I was promised the tablet would be exchanged for a new one as soon as stock arrives. I phone on numerous occasions just to hear we will phone you back. Give me 5 minutes, give me 2 minutes, give me 10 minutes and I will come back to you, the next day as we are waiting for head office. No one ever phoned me back. Every time I had to enquire at my expense with no other feedback than there is no stock. Last week I was promised the tab would be exchanged for the 10.1” as the 9.7” was discontinued. When I arrived at the store in Clear water mall on Saturday morning, the sales consultant was not available and the manager on site wanted to know if I will settle for a display unit!! I mean really!! I paid for a new tablet and now must settle for a demo? I went back on Sunday to speak to the sales consultant, with no joy from management. They have received authorisation to swop the tablet, but I must leave the 9.7” there to be assessed. I told them it was assessed already, but left it there. This is now almost <span style="text-decoration: underline;"><strong>8 weeks later</strong></span> without any joy and only poor pathetic customer service. This is definitely not within the Customer Protection Act customer service delivery conditions. I have no other word than PATHETIC for this store. It is not my fault the device is faulty. It is not my fault the 9.7” was discontinued. I want the device swopped today or I will take it to the ombudsman and the CPA. </p>