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mujahid M
1 reviews | Active since Mar 2017
30 May 2022, 15:20
Very bad Support on Trade in
I signed up for the Samsung trade in program on the S22 in April. My trade in device was received by Samsung on the 06 May 2022. I have gotten no updates regarding my device or trade in payment ever since. It is almost a month now with no feedback despite my emails requesting an update.
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Samsung South Africa's replyOfficial
30 May 2022, 15:21 Good day Mujahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Samsung South Africa's reply30 May 2022, 15:21
Official
Good day Mujahid ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM