very bad service from Samsung

I bought Samsung fridge sxsf/free frdg w/wtr dspns 617L price was R19999 including ext warranty for the value of R1920 at Makro Wonder boom on 01/12/2024. fridge model RS95DG54R359 fridge serial number S/N 0ZZ84ADX800473J on the begin of march2025 I started to experience a problem with the fridge ice dispensary not realising ice not even crushing the ice I inform salesperson on 14/03/2025 he promises to book the fridge for me at Samsung to send technician to check my fridge he did book on 24/03/2025. on 27/03/2025 Samsung call me using video call to see what is the problem with the fridge after call they promise to send technician to check the fridge ; technician came around the first week of April 2025 I can't remember clearly the exact date because that guy was so *********** and arrogant he came without tools to work and even make a call asking his colleague advise what to do he did nothing on the fridge I told him I was not happy at all ,Samsung call me I spoke to lady from Samsung by the name of Lerato asking me did technician came I told that her yes he came but he did nothing on the fridge the fridge still doing the same no changes on the fridge reference number for the call was ***. I ask Lerato if is possible that they can swap ice dispensary I'm suspecting that is something wrong with dispensary it cant crush or cube the ice there is a bad sound. she promises to escalate the call for me they will call me back. I waited for their call for 2 weeks after the conversation no call. I decide to call them back ask them how far with escalation they have promised me of my claim. they open the new claim again without resolving the first one they promise to send Technician again I ask them to send different person because the first guy did nothing, he didn't even have clue of what to do asking his colleague to advise him. I told them I don't have a problem of sending technician but not the same guy who fail before. I need new guy. they insist to send same guy because they said they don't have any one on my area except him. on 12/05/2025 I received message from Samsung informing me that my claim is cancelled then I forwarded the massage from Samsung to Makro salesperson David to inform him that my claim is been cancelled then David shows the massage to his supervisor Clive to help him regarding this claim. same day Clive called me saying he called Samsung to explain why they have cancelled my claim thy told Clive that I refuse the technician to come I explain again to Clive that I don't have a problem they can send technician but not the same guy he did nothing on the fridge. then Clive logged a call to a guy he said is the manager of technicians and he told me I will receive a call from that guy he will send a new technician I didn't receive any call until I log a call again for the third time on the 13\05\2025 I received a call to a lady by the name of Dieketseng saying that she is calling from Samsung about my claim for a fridge saying they have 2 options for me the first one is thy will send a technician but from another area he will take long time because he is far from my area or I should take 4 pictures on my fridge the outside and the inside and she gave me the email number of Samsung and thy are going to choose a fridge for me and thy will reduce amount from the price for me and if the amount is more than the price for my fridge I have bought I need to put extra different of money and this should be done in 7days period then I asked her that is not possible if I go to Makro and choose a fridge for myself because they can't choose the fridge for me if it needs more money, I don't have money to pay. she rep**** to me said no they can't agree on that. I told her that I bought the fridge on the 1\12\2025 is still new is only have 5 months. Then I refuse the option then she said she is going to speak with her manager she will call me the following day on the 14\05\2025 which is the following day time 16h05 said to me she consulted her manager, and the solution was I must go to Makro and exchange my fridge because is still new is having 5 months it must be exchanged then I told her I will go to Makro she said she going to close the claim for me because I have agreed to go to Makro on the 17\05\2025 I went to Makro explain to them what Samsung said about the exchange I told Clive and David, they told me on Monday they will call Samsung so that they can send them release papers for them to exchange the fridge I have waited for them until on the 21\05\2025 I ask David if they have received release papers for exchange same day a guy from Makro called me saying he is calling on behalf of Clive explaining to me he called Samsung requesting for credit papers thy told the guy that they never called me and tell me to go Makro to exchange the fridge what they know is I have refused when they want to send technician I told the guy I can't waste my patrol going to Makro saying Samsung told me to go and exchange the fridge without their permission meaning as a customer I am a ****, or I am crazy but when I bought their brand Samsung fridge cash including insurance with my money, I was not crazy. then told the guy they must check their voice record conversation on the 14\05\2025 with the lady Dieketseng the guy said he will send the manager an email he will call me after he receive the respond from them on the 22\05\2025 meaning today the guy and Clive from Makro called me telling me the Samsung manager has listened to voice record as they have requested, and the manager said they have never meaning never told me to go exchange the Fridge to Makro. Then what they will do as Makro is they will book the fridge as credit and Samsung will send technician to come to my house and check the fridge again and they will receive a report from Samsung and technician, and they will take it from their report if the fridge should be exchange or not I am not happy about everything I bought this fridge on 1/12/2024 is not even have 6 months and I have spent R22000 cash including the insurance but thy take me pillar to post for me to be happy as a customer. I have given them time long time to help me instead I become a **** and if they can't help me, I will take further step with consumer counsel and take this to social media informing people how Samsung is doing to customers and their product is not good quality product and they don't have customer service. I want a refund I don't want the fridge anymore because it shows if I exchange the fridge as time goes, I will suffer for repairs in future from Samsung