Very bad Service From Samsung Constantia Kloof

Hi We have send a Samsung S7 in to Samsung Constantia for repairs on the Screen And Backing Plate ,The phone was send in and we got a Quote and paid the quote from the day we paid the quote, no feedback from Samsung, We phone and phone and every Person at Samsung has They own story to what is happening with the phone but no luck ,There was a guy that Phoned me after i phone on the 19-08-2017 and he said that we will have the phone the same day still no luck from Samsung Constantia ,there was no parts for the phone and the phone was send to the Sandton Branch for repair as per Samsung Consultant we are not happy Job No : ********** 285