FK
Fazila K
1 reviews | Active since Apr 2021
10 Aug 2021, 10:49
Very Bad Service
Hi.... I have a problem with my fridge/freezer which is not working from 22nd July. I had to call Samsung to fix it as it is still under warranty. To date, nothing has been done to fix my fridge,....I call on a daily basis, but cannot seem to find any joy. They promise the world when you buy their APPLIANCES.... BUT CANNOT DELIVER THE SERVICE. Please check on job card reference *** I had to give away all my things and cannot cook in advance nor extra as i don't have a fridge. How am i expected to function
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Aug 2021, 11:16Good morning Fazila,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply10 Aug 2021, 11:16
Official
Good morning Fazila,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
FK
Fazila K's updateReviewer Update
10 Aug 2021, 13:22I don't understand what there is to investigate... All i need i for a technician to come out and fix the compressor. I really hope that this matter can be attended to immediately
FK
Fazila K's update10 Aug 2021, 13:22
Reviewer Update
I don't understand what there is to investigate... All i need i for a technician to come out and fix the compressor. I really hope that this matter can be attended to immediately
FK
Fazila K's updateReviewer Update
11 Aug 2021, 08:45Hi... Please note that I received a call from PMC Electronics this morning advising that they "work out of warranty"... I have been trying to tell SAMSUNG from the beginning that the the compressor has a 10 year warranty and need someone who works "in/under warranty" to attend to this.... is this rocket science?.... I regret the day I decided to buy SAMSUNG PRODUCTS!!! Please can you get the relevant people to attend to this matter... I am at my wits end.... really>
FK
Fazila K's update11 Aug 2021, 08:45
Reviewer Update
Hi... Please note that I received a call from PMC Electronics this morning advising that they "work out of warranty"... I have been trying to tell SAMSUNG from the beginning that the the compressor has a 10 year warranty and need someone who works "in/under warranty" to attend to this.... is this rocket science?.... I regret the day I decided to buy SAMSUNG PRODUCTS!!! Please can you get the relevant people to attend to this matter... I am at my wits end.... really>