Very bad service

my lcd needs to be replaced as it's cracked so how can Samsung tell me my TV is repaired and should be delivered on 2 occasions then tell me my lcd is cracked and now my TV is no longer in warranty. I called mervin on the 8th again and he assisted me with connecting me with Inyahti and they then told me that my TV I no longer in warranty and will send me a quote for repairs I told them that I want it to be repaired under warranty as the screen was not cracked when they collected it I have photos and video of my TV because when I sent a friend a short video of a song a recorded with my phone so he could hear it and download it so I know for a fact my screen was not damaged so it must of happened when they transported it or when it was by them I am just very Unhappy about this whole problem why did it take them a month to tell me that and why did Samsung inform that it was repaired and should of already been delivered so who is lying and who is telling the truth I want my television repaired under warranty as agreed I will tell my story to hello Peter and post it on all social media so that with hope enough people see it and will not support Inyahti unless the do the right thing and repair my television and take responsibility for there actions it is unfair that us people must suffer for someone else's mistakes Attache is photo's and a video of my TV without cracked lcd it was only a power problem

Thank you kindly Theo van wyk ***