dM
dian M

1 reviews | Active since Jul 2016

14 Jul 2016, 09:29

Very Bad Service/Bad Product

<p>Good morning</p> <p>I have had a terrible experience with vidacom repair answell as my samsung product.i have had my samsung S7 Edge for 3 weeks wit non stop faults after returning the product and it being sent for repairs i got an message stating my phone has been dispatched back to repair centre i then go on to phone the repair centre to get told my phone will only be picked up 4 days later this is not acceptable att all!!!!R 20 000 rand for a phone and its repaired already and i have only had it for three weeks!!!!</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Jul 2016, 11:37
Official

Hi Dian

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 429
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team