VERY BAD SERVICE AND EMPTY PROMISES

Booked my smart watch with Sumsang Smart Care Pietermaritzburg on 23 July 2019 that was at time still under guarantee . I have to phone them to find out when is my watch going to be repaired, they never call to inform me about anything. They needed my MTN contract for proof that I received the watch as a gift when I took my contract out. When I phoned them on 06-11-2019 to find out what is happening they informed me that my watch is no longer under guarantee, I called MTN immediately and they emailed me my contract and I emailed to Samsung Smart Care PMB. Received an email from Ashley Chengiah the Regional Service Manager on 20-11-2019 @10:13 that he was sending to Samsung Head office, when I phoned him on 10-12-2019 his words to me was that he doesn't know what I'm talking about he will phone the Smart Care center and get back to me, still waiting for his call. Today I phoned the Smart Care Center and spoke Yadii and he said they are still waiting for head office he will phone and get back to me. I KNOW THAT HE WILL NEVER PHONE ME BACK as that is what they say just to get me off the phone. I'm lost with this company that doesn't care about the service that they deliver to people. Please will you be able to help me in getting a solutions and if they are going to repair my watch or not.