VERY BAD SERVICE!

I sent my Samsung S9 plus for service at MM all electronics in Rivonia om the 19 October 2020 because my wifi was not connecting and the phone was bought brand new, I spoke to the worker at the store and he insisted that there is nothing wrong with the phone when I clearly knew there was something wrong with it that's why i brought it in, thereafter he took my phone. When I picked up my phone on 22 October my screen guard was more scratched than before and my selfie camera was damaged.

So I tried calling many samsung stores and numbers nobody was helpful or not answering. Once I complained on Hello Peter I got a call and they said they will organize someone to pick up my phone and drop it off, I requested for them to please fix it asap because I was moving abroad.

It is the 11th November in South Africa and 10th of November in USA. The lady said 7 working days from the 29th of October. I had to move abroad with my mums phone because I did not have a phone to use. THIS HAS INCONVENIENCED ME AND MY MOTHER! I AM HIGHLY DISAPPOINTED WITH SAMSUNG!