VERY BAD SERVICE

<p class="MsoNormal"><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #5f5f5f;">Good day </span></strong></p> <p class="MsoNormal"><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #5f5f5f;"> </span></strong></p> <p class="MsoNormal"><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #5f5f5f;">I have never experienced such a terrible service from the insurance and Samsung. September 2015 I was replaced with a device Tab 4 from the insurance since then it has been the worst nightmare I ever imagined. I returned the device to the insurance December 2015 due to it was Faulty , After 3 months of making follow ups and staying without a phone then I was advised my devised was misplaced to other assessors’, I got the phone in February and a month later the same problem persisted. I took the phone back to the insurance again and told them that in a space of 7 months the phone is going back for repairs for the second time was the device ever repaired the first time ? I CAN NOT PAY FOR THE SECOND HAND PHONE insurance and MTN . they advise that the device is not available anymore and I must choose from the price list of device they have. They advised me that they can replace me with a device for the value of R2601 while I am insured for R3800 I told them I do not accept this rather we refer this to the Ombudsmen that when they quickly responded that they will look for the device similar to mine or they will have to replace me with the upgrade to the device, I should give them till Monday. I made follow up Monday before close of business if I will receive feedback but Yadir Ramrathen ignored my email. it is 3 days later again no feedback provided to me. this is the 3 time this kind of trend that they will ignore my emails and apologies months later that they were still trying to locate the device </span></strong></p> <p class="MsoNormal"><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #5f5f5f;">Can I get feedback and they must not say they are still trying to locate the device because I have heard that </span></strong><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #474747; mso-style-textfill-fill-color: #474747; mso-style-textfill-fill-alpha: 100.0%;">before, I</span></strong><strong><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: #5f5f5f;"> need my phone Today I am using this phone for my work.</span></strong></p> <p class="MsoNormal"> </p> <p> </p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p>