Very bad service .

My washing machine broke in March this year I called the store I bought it from and a technician was sent out who collected it. The machine did a very weird noise when spinning. I received the machine back in May and the very first time I used it. it did the same noise only louder. I immediately called the technician back and he collected the machine again. i kept on following up and was told the one story after the bother about waiting for parts from China and feedback from China. this carried on for months. In October I called Samsung directly voicing my opinion and frustration. I spoke to Juliette who was very helpful and forced the technician to return my machine. I was very concerned about this and said he told me he cant fix the machine and I am sure he is just going to put it together and bring it back still broker. Well yes that is exactly what happened. I then immediately called Samsung again explaining this and obviously by now am fuming and note i haven't had my machine for more than 7 months. I paid 16,000 for this 12kg front loader. I have been speaking to so many people in the complaints department who has confirmed that they will replace the machine a month ago already. Till today they never call back and I am still waiting. I call on a daily bases and they only make promises. The manager Nadeem says they now have an ongoing battle with the technical and therefore I now have to wait again. The technician says they refuse to pay him for the parts he replaced. To make matters worse they wanted me to take off work and go to the police station and do a affidavit to confirm the machine only came back to me in October. they have all my calls all is recorded and there own employee who forced the technical to bring it back. The very first time I used it, it completely broke and would not open. The technician had to come back to take my clothes out. How is there fight with there lying technician my problem. The manager in the complaints department is always in meeting and never available. I insist in being paid out seeing that i am not so sure if I ever want any Samsung again. I was told this is not possible they have to replace the machine. This service is a joke and doesn't exist at all. Very bad service.