Very bad service

I am a Samsung S4 user and the phone is still under the 2 year repair guarantee. The promise that was made to all S4 users by Samsung, that should your screen break and or any other issue arises, they(Samsung) will repair it the same day within an hour. Two screens for the period of two years were allocated for each S4 according to Samsung. Now guess what......that is a broken promise. My screen broke after 22 months of use and upon requesting them to repair it as per the promise, I was told that they will not be able to do it in an hour anymore, I would have to wait 5 to 7 working days. Also was I told that there is no stock of parts available and very easily rolled their shoulders and said that there is nothing they can do more....I either accept the situation or do what ever I want to do. Furthermore, there are hundreds of contact numbers available on the Internet to contact them. well if you want to , I can only wish you all of the best. They don't work.<br> <br> If anyone of Samsung Company reads this, really, get your ducks in a row and stick to your promises and render the service. This is not on. TO ALL USERS, THE PRODUCT IS EXELLENT, BUT SERVICE IS SOMETHING TO BE CONSIDDERED.