Very bad service

Good day<br> <br> I took my phone in for repairs on a cracked screen on the 29th of June 2015, firstly I had to sit and wait to be helped for more than an hour, only 3 people working on handing in side with a store so busy I am sorry we work, we are busy very few people can afford waiting for an hour. I was told it might take a week, give or take. It's been two weeks. I phone a couple of time to find out the progress on my phone, to hear we have a back log we will sms you to let you know when it is ready. I phone just now, to hear that they emailed me on the 9th (no email received) with a quote for the front camera. I didn't receive the email which means they haven't even started with my phone! Really the service sucks, and every where I look I read complaints about Samsung on their Facebook page every where. This is not acceptable, these phones are expensive and we deserve better service. It is Samsung Smart Care Centre in Constantia Kloof