Very bad experience with a samsung phone A24 with samsung canal walk and tygervalley service centre..

I'm truly having a bad experience with samsung handset,I went to the Samsung store in canal walk cause I was looking for someone just to assist me with my handset cause the phone had no display on it,I then spoke to a guy in the store and he told me that I should give him the phone so that he could check,he then assured me,he can send the phone away for repairs but I will only pay for liquid damage or water damage and that if it's a phone under warranty I would not pay anything towards the phone if it's damaged inside it,I then told him it's fine he can send it away for repairs cause of what he explained to me,2 days of sending it away I was sent a quote of R2249.00 which is my phones price in a store,cause it apparently had inside damage,and like I was explained anything inside the phone will be covered or if it's liquid damage or water damage I will pay a rejection fee to get the phone back wh8ch I said was fine,but also the cellphone consultant could of also told me to take it self to the service centre so that they could check out the phone but he never gave me that info cause the place is in Cape Town tygervalley and I live in Cape Town,I called the service centre and asked them to assist me to get my phone back cause I was gave the wrong information at the store,but a lady a tugervalley service spoke to me like I was in the wrong,I then msg customer complaints then I spoke to a lady and she said she will try and assist me,5 days later she gets back to me and tell me I must just pay the rejection fee and whatever the store told me was wrong information and she can't help me with anything further,and the complained again and spoke to a guy at customer service,he said too he will try and assist me in the situation but it has been 4 days with no response or feedback..I as the customer of a samsung handset that used samsung products all the years will never buy any samsung products again,I'm done with samsung cause they couldn't assist me to solve my problem..it's been almost 3 weeks without my device and they say I should pay a rejection fee which I don't even know where to pay to..my phone has a new Crack on it too which I don't know where it comes from...the job number is Job#44274