VERY BAD EXPERIENCE. CAN NOT BELIEVE THIS IS THE TYPE OF SERVICE A COMPANY WILL GIVE THEIR CUSTOMERS.

<p>Good day</p> <p>We bought a Samsung Galaxy Note Pro 12.2 which costs more than R14 000 on 6 May 2014. My brother who stays in Netherlands took the device there to use as his main access to the internet etc. The device worked perfectly untill December 2015 whereafter it started giving problems. My brother took the effort to send the device back to South Africa as he was only entitled to hand it in at a service centre in South Africa. </p> <p> </p> <p>The device was handed in at Samsung Brooklyn (Cell Clinic) on the 18th of February. Problems encountered includes:</p> <p>Device does not want to update software, Battery not working properly, dies quickly and sometimes goes off when fully charged.</p> <p> </p> <p>I was promised to get sms notifications throughout the process which did not happen. On the 7th of February I went to the Samsung Brooklyn store which was closed and emptied out and has apparantly closed down. I was not told of this. I had to contact Cell Clinic to get the device back to me. I received the device mid March.</p> <p> </p> <p>I had to courier the device back to the Netherlands to my brother. I did test it but only with basic apps and not regular usage before I sent it to him. Within a very short time of proper usage my brother notices that the device is now worse than before the initial repair.</p> <p>Problems include:</p> <p>Device flickers, overheats, does not charge properly, battery drains quickly.</p> <p> </p> <p>He immediately contacted SAMSUNG through their online support service 5th of May 2016 about the issue and that his warranty is due to expire on the 7th of May 2016. The SAMSUNG Counselar responded - </p> <p>Thank you for contacting Samsung Electronics. Your reference number is ********** 059. </p> <p>This is to acknowledge receipt of your email. </p> <p> </p> <p>Please be advised that your device is entitled for a repair as you had reported before the expiry date.Kindly visit the nearest samsung accredited repair centre for further assistance.</p> <p>The tablet was couriered back to South Africa as soon as possible and I took it into the closest SAMSUNG shop which was Samsung Menlyn (Smartlab) on the 25th of May 2016. </p> <p>The quote received for repair was R3517. </p> <p>Now Nqobile Khumalo from SAMSUNG is simply rejecting the warranty and indicate that SAMSUNG will not pay for the repairs as it falls outside the warranty as well as outside the 3 month workmanship warranty. </p> <p>We have correspondence from Samsung that the device will be fixed within its warranty due to the fact that he contacted Samsung before it expired. </p> <p>Please advise</p>