Very bad customer support.

Nicole on Facebook are really of no help. I've tried contacting Samsung via Facebook messenger as it is the easiest. 1st I had problems with my Samsung Dex needed help and I was ignored after explaining my issue. 2nd I'm looking for an cover for my Note 10 plus she directed me to a website and I have viewed it and I was at all the stores around me with no luck. Then pointed me to takealot.com without any luck aswell. She doesn't really seem to care or to assist. My previous experience with Hauwei was much better so on my upgrade I'll go back. The Samsung store in Menlyn said they have ordered and awaiting stock this has been a year now. So for customer support and service samsung really suck.