very annoyed

After having a Samsung Trend on contract for less than one year, the battery has now swollen up. According to the serial number on the phone, the battery us out of warranty, but due to the cell contract being less than one year old, upon receiving proof of purchase, Samsung can swop the battery out. I went to Samsung on Monday, I was informed to get a copy of my contract, went to the Vodashop at Nicolway Shopping center, they gave me a copy, upon taking it to Samsung this morning, day 3 of trying to sort this matter out, they inform me, the document I received was incorrect, and yet the consultant at the Vodashop informed that Samsung usually accepts this.<br> Then I waited so long to book my cellphone in, and this is after going to the shop approx 09.02, I had to leave 30 mins, to go back to work, I am very dissatisfied with the lack of service from Samsung!!!