VERY ANGRY AND DISAPPOINTED

My husband sent his Samsung in for repairs in August. Till to-date (14/9/2015) he has had no response or even a sms to tell him what is going on with his cellphone, or even a courtesy call just to let him know what is happening NOTHING. It's going for almost 4 weeks and nothing. I have looked for their contact number and this ticked me off even more. I have been calling *** since Friday last week as well as the contact centre number ***4 and no answer - What is the purpose of having a landline when nobody picks up HONESTLY.!!!! we need to know what is happening and if they do not let us know I will be the one to take this up further because we spend so much money purchasing Samsung items and when there is a problem the Samsung workers / managers are USELESS or RUDE or JUST DON'T GIVE A DAMN!!!!!! I need a urgent response as my husband is a business man and he is really losing out on business without the phone. As it is Samsung doesn't even give you a loan phone. So what is the real problem??? Awaiting a urgent and prompt response!!!