Very angry

In December 2017 we bought 2 Galaxy S8 phones and were told we automatically qualify for an MSC cruise voucher worth R4000. The MSC promotion appears in our Rewards screen on the phones with a serial number, code, status AVAILABLE and expiry date 15-12-2018. The promotion states that the phone had to be purchased between 1-11-2017 and 15-12-2017 which we did and that we had until 15-12-2018 to redeem cruise. We have now been told that because we didn’t redeem the cruise within the promotion period we do not qualify. We are extremely disappointed as this was far from clear. We purchased the phones within the promotion period and should be entitled to the promotion promised Gary gonsalves