WK
Wayne K
1 reviews | Active since Mar 2009
16 Mar 2016, 10:09
Validation code for Buy and Get code
How many times do I have have to struggle with Samsung?<br> Now we bought a fridge in December 2015 sent through the registered for the free weekend away on buy and get promotion. The sms that was sent through was on a phone that got damaged and the sms was lost. ALL WE WANT SINCE FEBRUARY 2016 IS FOR THEM TO SEND US BACK THE VALIDATION CODE SO WE CAN BOOK OUR WEEKEND AWAY. We have been promised that they will get back to us but no one ever does and calling the call centre is like pulling teeth
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Samsung South Africa's replyOfficial
16 Mar 2016, 11:16Hello wayneku,
Hello Wayne Kukard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Hello Wayne Kukard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Best regards,
Samsung South Africa's reply16 Mar 2016, 11:16
Official
Hello wayneku,
Hello Wayne Kukard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Hello Wayne Kukard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Best regards,