MC
Mohammed C
1 reviews | Active since Feb 2019
11 Dec 2020, 13:21
UV sterilizer wireless charging case
I have purchased a note 20 ultra 5g on September 28 2020, the device deal had a special of a wireless UV sterilizer charger to be claimed. I have claimed the UV case on the 29th of September 2020. I have not recieved it to this day. I have called Samsung and I have spoken to people on numerous occasions of which I did not recieved any help. I am posting this here for someone to assist me. Samsung should not Rob their customers of their rights to certain products that were advertised. I demand yourl get my stuff sorted immediately or I will take this further. Disappointed
Helpful (0)
Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
11 Dec 2020, 13:24 Good Day Mohammed, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
TM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
TM
Samsung South Africa's reply11 Dec 2020, 13:24
Official
Good Day Mohammed, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
TM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
TM
MC
Mohammed C's updateReviewer Update
11 Dec 2020, 13:43I hope so, because due to this I've lost alot of valuable time and airime by calling Samsung and holding with no help at all
MC
Mohammed C's update11 Dec 2020, 13:43
Reviewer Update
I hope so, because due to this I've lost alot of valuable time and airime by calling Samsung and holding with no help at all
Samsung South Africa's replyOfficial
14 Dec 2020, 09:33We have requested urgent feedback with the relevant departments and will provide feedback soon. ^NM
Samsung South Africa's reply14 Dec 2020, 09:33
Official
We have requested urgent feedback with the relevant departments and will provide feedback soon. ^NM
MC
Mohammed C's updateReviewer Update
14 Dec 2020, 18:04It better be urgent because I am utterly disappointed with the service... If nothing happens in this week. I am going to take it further
MC
Mohammed C's update14 Dec 2020, 18:04
Reviewer Update
It better be urgent because I am utterly disappointed with the service... If nothing happens in this week. I am going to take it further
Samsung South Africa's replyOfficial
17 Dec 2020, 08:22Good Morning Mohammed,
Your concerns have been duly noted
We sorry to have to inform you that your claim registration has been rejected due to submitting incorrect documents. Please see your retailer and request receipt/ tax invoice listing your eligible Galaxy device information and the date of purchase.
Then email to verify @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We sorry to have to inform you that your claim registration has been rejected due to submitting incorrect documents. Please see your retailer and request receipt/ tax invoice listing your eligible Galaxy device information and the date of purchase.
Then email to verify @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply17 Dec 2020, 08:22
Official
Good Morning Mohammed,
Your concerns have been duly noted
We sorry to have to inform you that your claim registration has been rejected due to submitting incorrect documents. Please see your retailer and request receipt/ tax invoice listing your eligible Galaxy device information and the date of purchase.
Then email to verify @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We sorry to have to inform you that your claim registration has been rejected due to submitting incorrect documents. Please see your retailer and request receipt/ tax invoice listing your eligible Galaxy device information and the date of purchase.
Then email to verify @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
MC
Mohammed C's updateReviewer Update
17 Dec 2020, 14:47No no no excuse me. I have spoken to many of Samsung's telephone consultants. And they always mentioned my paper work is correct and they just want to confirm the delivery address. I always confirm it and never recieve my product. I have sent my tax invoice to verify @samsung.com 2 times already. It's either you guys cannot do your jobs or yourl are utterly incapable of giving customer satisfaction. Whichever it may be. You guys are useless. By the time I recieved my product I'm sure sure I would have died of old age. Sort yourselfs out and give me what I am entitled to. I want my product.
MC
Mohammed C's update17 Dec 2020, 14:47
Reviewer Update
No no no excuse me. I have spoken to many of Samsung's telephone consultants. And they always mentioned my paper work is correct and they just want to confirm the delivery address. I always confirm it and never recieve my product. I have sent my tax invoice to verify @samsung.com 2 times already. It's either you guys cannot do your jobs or yourl are utterly incapable of giving customer satisfaction. Whichever it may be. You guys are useless. By the time I recieved my product I'm sure sure I would have died of old age. Sort yourselfs out and give me what I am entitled to. I want my product.