Utterly shocking aftersales service from Samsung South Africa

Worst service ever. Wish I could rate Samsung South Africa service with a minus 5 star. Have written a previous review and the only thing that’s has changed is that I get a weekly phone call to tell me that nothing has changed.

I received my earbuds in August only to find out that one was not working. I contacted Samsung in Jhb and due to the distance I was advised that I could hand them in at a phone repair shop in Vereeniging which I did.since then after numerous phone calls and messages and my calls been cut and also holding on for ages I still have not received my new ear buds. Been waiting since the 18 th of August .

I have received a call last week to say that they are waiting for my new set of earbuds to be invoiced out. On Tuesday I received a call to say that Samsung only have purple earbuds and would I accept them. I agreed . Today I called again only to hear that two managers still need to approve the purple earbuds before they can be invoiced out to me .

Absolutely shocking after sales service.