Utterly Poor services from Samsung

<p><br />How to begin..... I am mad as hell for utterly poor services from Samsung and MTN.<br />My contract with MTN was upgraded end of September. My new choice of phone was the Samsung S7, with great regret I will advise anyone against Samsung S7. I had my new phone for two weeks when it started giving trouble, about every hour of so the phone will turn super hot and then freeze, so that led to me restarting my phone every hour of two.<br />When I had the phone for five weeks the phone turned super hot, then shut down and kept vibrating, The 'phone vibrated non stop until the battery died (the phone vibrated while being turned off) After that my phone did not want to turn on or charge again.<br />Today I was notified that my phone will not be replaced ( apparently there was n small scratch on the screen)<br />Me the client should be okay with a R14,000 phone, that is brand new and not working but Samsung refuse to replace the phone. EVEN THOUGH Samsung is aware how many S7, S7 Edge And Note has similar faults.<br />Okay fine they don't want to change the phone because of an scratch (which I could hardly see) now I should wait more weeks for my phone to be repaired.</p> <p>According to the MTN branch I have received my phone, says that they had 4 other returned Samsungs last month.</p> <p>I am not happy about the services received from MTN and Samsung, I will never recommend your cell phones.</p>