1 reviews | Active since Mar 2009
Utterly poor service in repairing under warranty
I am enquiring about my Note 9 which I took in for a new screen and fix the back glass too under the service care contract which I took out.
The contract was valid when I handed in the phone at ClearWater Mall's Samsung's shop.
I have not received any notification and when the Clearwater shop phoned me they gave me some absurd story that it was not covered under warranty which terminated the next day and that I had been emailed about this. I have not received any emails from Samsung at all.
I phoned the local mobile care on *** who could not locate my phone using the IMEI number.
I have tried, without success, to find out from Samsung and / or IUA (whoever they are) what the progress is, but every email seems to be either ignored or routed to some other department. I handed it in on 10 October and so far it seems the best I could get was a thoroughly disinterested response that because I handed it in the day before the warranty expired it probably wouldn't be covered - which is as illogical a comment as is possible.
Apart from moving to Apple, if I don't get my phone back, repaired under warranty, I will be forced to institute legal action and lay a charge of theft against Samsung Clearwater Mall - I have run our of patience.
Regards,
Stewart Prentice
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
After being contacted and the repair approved I am now waiting for an update (presumably from the Clearwater store) as to when my phone will be ready. The repair was approved in early December and I cannot fathom the reason for such a lengthy delay.
Please provide an update. This is beyond ridiculous now.
After being contacted and the repair approved I am now waiting for an update (presumably from the Clearwater store) as to when my phone will be ready. The repair was approved in early December and I cannot fathom the reason for such a lengthy delay.
Please provide an update. This is beyond ridiculous now.